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01295 262925
Oxford Online Pharmacy UK Company Logo online pharmacy
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Registered Pharmacy

REGISTERED ONLINE PHARMACY

NHS registered UK Doctors.

Secure Service

COMPLETELY SECURE SERVICE

Your information is in safe hands

Fast, Free, Discreet shipping

FAST, FREE, DISCREET SHIPPING

On all standard orders over £40

Trustpilot
Registered Online Pharmacy

Registered Online Pharmacy

As part of the Frosts Pharmacy Group, a family run business established in 1925 by John Frost and now run by his grandson Stuart Gale, we are a fully registered UK pharmacy and adhere to the standards set by the General Pharmaceutical Council. We run successful high street pharmacies in Banbury and Oxford, in the UK, as well as our online chemist services.

CQC rating
Completely Secure Service

Patient Information

Dear customer,

Further to the distressing news about personal patient information being sold to third parties, I wanted to reassure all visitors to the site that any details submitted to Oxford Online Pharmacy are treated as confidential - at all times. Your personal information will never be passed on to anyone other than our medical staff.

Every member of our team is committed to delivering the best possible customer service so that you the can feel completely confident that you are getting the right advice and treatment for your needs, whether you are visiting us in one of our bricks and mortar pharmacies or you prefer to manage your healthcare needs online.

Should you have any concerns please feel free to give us a call on: 01295 262925 and we will do our utmost to answer any questions you may have.

Stuart Gale

Fast Free and Discrete Shipping

Fast Free and Discrete Shipping

All deliveries are made using the Royal Mail parcel delivery service in unbranded discreet packaging.

This means that you can purchase products from us discreetly, such as weight loss, hair loss, STD or erectile dysfunction products. As you would expect, our billing information is discreet too, ensuring you peace of mind.

Frequently Asked Questions

Emergency Situations

This service is NOT to be used in an EMERGENCY situation.

IF YOU BELIEVE THAT YOU OR THE PERSON YOU ARE ASSISTING IS IN AN URGENT OR EMERGENCY SITUATION YOU SHOULD IMMEDIATELY DIAL 999 OR SEEK ALTERNATIVE EMERGENCY MEDICAL SERVICES.

YOU SHOULD ALWAYS CALL 999 in a critical or life-threatening situation.

About my account

I have forgotten my password, what should I do?

If you have forgotten your password, you can go to "Sign In"; and click on the "Help i've forgotten my password" link. Enter the email of your account and click "send" to get a reset link to that email. If you don't know your email, then contact the customer support team.

What is the 'Message Centre'?

The Message Centre is where we record all of the information regarding your transactions, including any email correspondence, so that everything is easy to access in one safe and discrete location.

About my order

How can I contact the Oxford Online Pharmacy?

You can contact the Pharmacy Team through the message centre on your account, via email: info@oxfordonlinepharmacy.co.uk or by telephone: 01295 262925.

How can I order from Oxford Online Pharmacy?

You can order securely online. We accept all major credit cards and payment is made through a Sage Pay secure e-payments site. You can order online 24 hours a day 7 days a week.

Can I order over the phone?

Yes, if you prefer to do so you can place your order over the phone by contacting a member of the Pharmacy Team on 01295 262925.

Why do you ask so many questions?

As a legitimate pharmacy, we want to ensure the best possible patient care. In order to do this we need to have a full picture of your situation so that the correct medications can be prescribed.

Why is my order pending?

The order status 'pending' means that your order is being checked by our Doctor or Pharmacist. Once your order has been processed the order status will change to complete or, in the event that there has been a problem with your order, the status will read 'cancelled'.

Why has my order been cancelled?

If your order status is cancelled then please contact the Pharmacy Team on 01295 262925.

Can I change the delivery address?

Yes you can. Access your personal details via your account and at the bottom of the page is the option to change your delivery address. You will need to do this before you place your order or it will not show on your delivery label. If you need to change your delivery address, after you have placed your order, then please contact us on 01295 262925.

How long will my order take to arrive?

If your order is placed and authorised by the doctor before 1pm Monday-Friday we aim to dispatch your order the same day. Orders placed and authorised by the doctor after this time will be dispatched the next working day. All orders sent within the UK are posted with Royal Mail Track 48, which means your order should be delivered to you within 48 hour of it being dispatched. You can choose to pay for Special Delivery, this means orders placed and authorised by the doctor before 1pm Monday-Thursday should be delivered to you the next day before 1pm. For orders placed and authorised by the doctor before 1pm on Friday we offer a Special Saturday Guaranteed delivery service. This will arrive before 1pm on Saturday. We cannot offer next day deliveries for orders placed over the weekend or on bank holidays. All deliveries require a signature upon delivery.

Can you deliver outside of the UK?

A. We can only deliver to a UK address (this includes Isle of Man, Orkney, Shetland and the Channel Islands).

What is the cost of delivery?

For orders under £40, postage is £2.95; orders over £40 are free of charge with standard delivery. If you would like your order sent via Special Delivery, the cost is £5.95. Saturday Special Delivery will cost £10.99.

Can I specify a delivery date?

Yes, you can specify a delivery date to suit you. Contact the Pharmacy Team on 01295 262925, who will be happy to help.

Can I specify a delivery time?

No, unfortunately we cannot offer specific delivery slots at this time. Deliveries arrive with your standard Royal Mail post.

Can I track my delivery?

Yes, if you would like to track your order you will need to contact us for your tracking number.

What happens if my order doesn’t arrive?

Please contact the Pharmacy Team on 01295 262925 and we will look into it for you.

What is your returns and/or cancellations policy?

Medicines and cosmetics cannot be returned for safety and hygiene reasons. Other products may be returned within 7 days. Please contact the Pharmacy Team on 01295 262925, with details of your return. Any refund will be made by the same means as the payment. Your statutory rights are not affected.

I want to cancel my order, what should I do?

If goods have not been dispatched we will refund you the full invoice amount within 3-5 working days. To cancel your order you must contact the Pharmacy Team on 01295 262925.

How do I return my order?

If you have taken delivery you must return the goods to us at your own expense. We will then refund the order in full, less any direct expenses we may have incurred in fulfilling the original agreement. All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 14 days of cancellation. Returns cannot be accepted on special order products such as medications.

Who can I contact if I have a query on my order?

You can contact our Pharmacy Team by using the Message Centre on your account, via email: info@oxfordonlinepharmacy.co.uk or by telephone: 01295 262925.

Can I get samples before buying?

No, unfortunately, with the products we sell, samples aren't available.

Are there any discounts available?

Sign up to our newsletter for the latest offers and discounts.

I don’t want everyone to know what I have ordered, will it be obvious?

Discretion is of utmost importance to us and as such all medicines sent through www.oxfordonlinepharmacy.co.uk are delivered in plain packaging with no identifiable features.

How do I send you my proof of exemption?

Send a photo of the exemption certificate to us at Oxford Online Pharmacy, Unit 7, Apollo Business Park, Ironstone Lane, Wroxton, Banbury, Oxfordshire, OX15 6AY.

How can I amend an existing order?

To amend your order you must contact the Pharmacy Team on 01295 262925.

Authenticity and legitimacy

How do I know you are a legitimate pharmacy?

OxfordOnlinePharmacy.co.uk was founded from Frosts Pharmacy Group Limited, which also includes three bricks and mortar premises located in Oxfordshire.

We are registered with the General Pharmaceutical Council (GPhC), the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain. Our registered GPhC number is 9010442. We are also authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online.

These governing bodies are there to give customers peace of mind that the medications offered are genuine and regulated to a high standard.

For further information read our blog on Do you know how to spot a fake pharmacy?

You can also read more about our history which was first Established in 1925 by Mr John Frost, which is now managed by John Frost's Grandson and Chief Pharmacist, Stuart Gale."

How do I know the medication you are dispensing is real?

All legitimate online pharmacies are required to clearly display two logos on their websites, the GPhC registration and MHRA seal of approval. These can be seen on all pages of www.oxfordonlinepharmacy.co.uk and verification can be obtained by clicking on the logos.

Can I leave reviews on your website?

Yes, after you have made a purchase you will receive an invitation to write a review about your experience.

Can I read reviews on your website?

Yes, after you have made a purchase you will receive an invitation to write a review about your experience.

https://www.trustpilot.co.uk/review/oxfordonlinepharmacy.co.uk

Complaints

How do I make a pharmacy related complaint?

Please refer to our complaints procedure or give us a call on 01295 262925 and speak to our pharmacist manager.

General

Who are Oxford Online Pharmacy?

Oxford Online Pharmacy is the trading name of Frosts Online Ltd in Oxfordshire. We are an Online Pharmacy (or Online Doctor/Online Chemist depending on your preferred terminology). Our experienced family-based team is located in Oxfordshire, UK.

Our Healthcare Team consists of two experienced Pharmacists (Stuart Gale & Robert Bradshaw), and two doctors (Clinical Lead Dr Roisin McHugh and Dr Raman Garcha), we also have one of the UK's leading consultants and expert in erectile dysfunction Professor Geoffrey Hackett.

Our primary aim is to offer the correct treatments to a range of medical conditions and deliver a superior service which is convenient, safe and straight to your door.

How do I contact Oxford Online Pharmacy?

You can always contact us either by the website contact form, email, live chat, and telephone. Our aim is to always give clear and decisive answers to any of your questions or queries.

If you are unsure about any of our products, ordering prescriptions online or a particular treatment question, please don't hesitate to get in touch with our team who are always happy to help.

How am I able to buy prescription medicines without seeing my GP?

At Oxford Online Pharmacy, we are a fully UK regulated Online Pharmacy/Online Doctor and our customers' health and safety is paramount to us. We aim to make ordering the medicine you need a simple and easy process, simply tick the box 'I need a prescription' when ordering your medication.

This will add the prescription to your basket. Once you have paid for your order there will be a simple questionnaire you will need to complete for one of our Doctors to review. The Doctor will look at the questionnaire you have submitted and based on your answers a prescription will be processed and passed to our pharmacy for dispensing before being dispatched to you.

Is service confidential and will my GP be informed of my treatment?

We will never inform your GP without your consent. Although it is recommended to keep your doctor informed of any medication you are taking, this is completely optional and only done upon request.

Your medical information and order history is 100% confidential and only visible to Oxford Online Pharmacy staff.

When you pay by debit/credit card the payment will be shown on your bank statement as 'OXFORD PHARMACY LTD'.

Language

I don’t speak English. Can you still help me?

In order to effectively and safely dispense medication, we require a basic understanding of the English language.

Marketing

How can I opt out of receiving marketing material?

Simply click on the link to unsubscribe which can be found on the bottom from our newsletter. You can also go to my account -> personal details and un-tick 'Send me offers, discounts and healthcare information'.

Medication

There are a number of different medications available to treat ED, what’s the difference?

We offer access to a number of prescription only medications to treat erectile dysfunction (ED) and are often asked what the difference is between the various options. The most well known, Viagra is the brand name of the medication Sildenafil, we offer both. Cialis (Tadalafil), Levitra (Vardenafil) and Spedra (Avanafil) are also available. Viagra and Levitra typically take 60 minutes to work, and the effects may last up to eight hours. Cialis usually takes 30 minutes to work and can last up to 36 hours. Spedra is fast acting and takes 15 minutes to work. You should only take one tablet within a 24-hour period and sexual stimulation is required for these tablets to work.

What happens if I take a new medication and I experience side effects?

All patients are required to read fully the patient safety leaflet included with their medication. If you are experiencing side effects, stop taking the treatment and follow the instructions on the leaflet.

You can also contact our Pharmacy Team on 01295 262925. As a matter of course, 14 days after receiving your new medication you will be contacted by a member of our Pharmacy Team to check everything is in order.

In an EMERGENCY situation and side effects are life-threatening call 999 otherwise call 111 for NHS emergency services.

Online Doctor Consultations

What happens if the Doctor will not write a prescription for me?

If, for whatever reason, the Doctor will not write a prescription for you, we will first contact you about your order. It might be that the Doctor wants to ask a few more questions before they will write a prescription. If the Doctor finds that the item you have ordered is unsuitable, and declines your request, we will contact you and give you a full refund.

How long does it take for the online doctor to review my order

Orders are reviewed and dispatched by 3pm on the day your consultation takes place.

How do I get a prescription using the Online Doctor?

To use our Online Doctor Service you need to tick the box 'I need a prescription' when ordering your medication. This will add the prescription to your basket. Once you have paid for your order there will be a questionnaire you will need to complete for the Doctor. The Doctor will look at the questionnaire you have submitted and based on your answers a prescription will be completed for you.

Do I need to fill in the questionnaire?

Yes you do. If the questionnaire is not completed the Doctor will not have a full overview of your situation and as such cannot write the prescription for you.

How do I find my Questionnaire?

There are several ways to get your consultation questionnaire. If you require a private prescription, you will be directed to the appropriate questionnaire after purchase. If this is not the case and you perhaps navigated away from the redirection process, you can manually get your questionnaire by going to "My Account" and finding your order in the order history, you should be provided a "Complete consultation" button, click on it and you will be directed to the questionnaire.

Will you let my GP know that I have used your GP services and what has been prescribed?

We will not automatically contact your GP to pass on details of your visit but we are more than happy to do so, if you so wish.

Can I speak to a doctor?

If our dedicated GP needs to talk to you over the phone they will contact you.

Payment and security

How secure are my credit/debit card details when using your website?

We use the latest encryption methods and provide physical security for our data servers where your personal information, address and phone numbers, are stored. Your credit card details are only entered on the highly secure server of our payment partner Sage Pay.

What if I don't want to enter my credit card details online?

If you do not want to input your card details online you can still proceed with your order by telephoning our Pharmacy Team on 01295 262925, who can take your payment over the telephone.

What are the payment options?

We accept Visa and MasterCard credit cards and debit cards. We also accept American Express.

Why am I being asked for my proof of ID

We maintain the very highest standards of patient care. The identity check we have in place safeguards our patients and ensure they only get the medication that fits their specific health needs.

Why do you need my contact details?

We take the contact details of all of our patients so that we can get hold of them to discuss any issues that may arise relating to their order.

Prescriptions

Do I need a prescription for my order?

If you are ordering prescription only medication then we would need a prescription before we can dispense the medication. Our Online Doctor can help (for free!) if you do not have a prescription.

Can I use my prescription from my GP instead of using the Online Doctor?

Yes you can. You will need to tick the box 'I have a prescription' when ordering your medication. Once you have placed your order you will need to write your order number on the top of the prescription and post it to us at Oxford Online Pharmacy, Unit 7, Apollo Business Park, Ironstone Lane, Wroxton, Banbury, Oxfordshire, OX15 6AY. When we receive the prescription we will match it to your order and we aim to dispatch your order the same day.

Do I need to post the original prescription or can I send a copy?

We do not accept copies of prescriptions. We will need the original prescription before we can dispense any drugs.

Can I order repeat prescriptions?

Yes, but you will need a consultation for each individual order for a prescription only medicine.

Do you accept vet scripts?

Yes we do - give us a call on 01295 262925 for a pricing quote.

Registered Pharmacy
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cheaper elsewhere, we will refund the difference.

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Care Quality Commission
  • Hair Loss Treatment
  • Erectile Dysfunction Treatment
  • Eczema
  • Weight Loss
  • Psoriasis
  • Hormone Replacement Therapy - HRT
  • Acne Treatment
  • Acid Reflux Treatment & Heartburn Relief
  • Rheumatoid Arthritis Treatment
  • STI Tests
  • Gout Treatment & Medication
  • Contraceptive Pills & Birth Control
  • Cystitis Treatment & Relief
  • Cold Sore Treatments & Remedies
  • Migraine Medication
  • High Cholesterol
  • Bacterial Vaginosis (BV) Treatment
  • Chlamydia
  • Coronavirus Assistance
  • Facial Hair Removal For Women
  • Fertility
  • Genital Herpes
  • Genital Wart Cream & Treatments
  • Hay Fever & Allergy Relief
  • Malaria
  • Period Delay Tablets
  • Premature Ejaculation
  • Stop Smoking
  • Ureaplasma and Mycoplasma
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Frosts (Online) Limited
CQC overall rating
Good
9 July 2019
See the report
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© 2022 Oxford Online Pharmacy. All rights reserved.
Oxford Online Pharmacy is a trading name of Frosts (Online) Ltd, registered in England and Wales, Company number: 11232746
Registered office address: Unit 7 Apollo Business Park Ironstone Lane, Wroxton Banbury, Oxon, United Kingdom, OX15 6AY

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