Frequently Asked Questions

www.oxfordonlinepharmacy.co.uk was founded from Frosts Pharmacy Group Limited, which also includes three bricks and mortar premises in Oxfordshire. 

We are registered with the General Pharmaceutical Council (GPhC), the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain. Our registered number is 9010442. We are also authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online. For further information read our blog: https://www.oxfordonlinepharmacy.co.uk/blog/do-you-know-how-to-spot-a-fake-pharmacy you can also learn more about our history here: https://www.oxfordonlinepharmacy.co.uk/blog/our-chief-pharmacist-is-here-to-help-you

All legitimate online pharmacies are required to clearly display two logos on their websites, the GPhC registration and MHRA seal of approval. These can be seen on all pages of www.oxfordonlinepharmacy.co.uk and verification can be obtained by clicking on the logos.

Yes, after you have made a purchase you will receive an invitation to write a review about your experience.

Yes you can. Please click on the link below to see what people are saying about our products and service.

https://www.trustpilot.co.uk/review/oxfordonlinepharmacy.co.uk

If you are ordering prescription only medication then we would need a prescription before we can dispense the medication. Our Online Doctor can help (for free!) if you do not have a prescription.

Yes you can. You will need to tick the box ‘I have a prescription’ when ordering your medication. Once you have placed your order you will need to write your order number on the top of the prescription and post it to us at Oxford Online Pharmacy, Unit 7, Apollo Business Park, Ironstone Lane, Wroxton, Banbury, Oxfordshire, OX15 6AY. When we receive the prescription we will match it to your order and we aim to dispatch your order the same day.

We do not accept copies of prescriptions. We will need the original prescription before we can dispense any drugs.

Yes, but you will need a consultation for each individual order for a prescription only medicine.

Yes we do - give us a call on 01295 262925 for a pricing quote.

If, for whatever reason, the Doctor will not write a prescription for you, we will first contact you about your order. It might be that the Doctor wants to ask a few more questions before they will write a prescription. If the Doctor finds that the item you have ordered is unsuitable, and declines your request, we will contact you and give you a full refund.

To use our Online Doctor Service you need to tick the box ‘I need a prescription’ when ordering your medication. This will add the prescription to your basket. Once you have paid for your order there will be a questionnaire you will need to complete for the Doctor. The Doctor will look at the questionnaire you have submitted and based on your answers a prescription will be completed for you.

Yes you do. If the questionnaire is not completed the Doctor will not have a full overview of your situation and as such cannot write the prescription for you.

There are several ways to get your consultation questionnaire. If you require a private prescription, you will be directed to the appropriate questionnaire after purchase. If this is not the case and you perhaps navigated away from the redirection process, you can manually get your questionnaire by going to 'My Account' and finding your order in the order history, you should be provided a 'Complete consultation' button, click on it and you will be directed to the questionnaire.

We will not automatically contact your GP to pass on details of your visit but we are more than happy to do so, if you so wish.

If our dedicated GP needs to talk to you over the phone they will contact you.

Orders are reviewed and dispatched by 3pm on the day your consultation takes place.

If you have forgotten your password, you can go to 'Sign In' and click on the 'Help i've forgotten my password' link. Enter the email of your account and click 'send' to get a reset link to that email. If you don't know your email, then contact the customer support team.

The Message Centre is where we record all of the information regarding your transactions, including any email correspondence, so that everything is easy to access in one safe and discrete location.

You can contact the Pharmacy Team through the message centre on your account, via email: info@oxfordonlinepharmacy.co.uk or by telephone: 01295 262925.

You can order securely online. We accept all major credit cards and payment is made through a Sage Pay secure e-payments site. You can order online 24 hours a day 7 days a week.

Yes, if you prefer to do so you can place your order over the phone by contacting a member of the Pharmacy Team on 01295 262925.

As a legitimate pharmacy, we want to ensure the best possible patient care. In order to do this we need to have a full picture of your situation so that the correct medications can be prescribed.

The order status ‘pending’ means that your order is being checked by our Doctor or Pharmacist. Once your order has been processed the order status will change to complete or, in the event that there has been a problem with your order, the status will read ‘cancelled’.

If your order status is cancelled then please contact the Pharmacy Team on 01295 262925.

Yes you can. Access your personal details via your account and at the bottom of the page is the option to change your delivery address. You will need to do this before you place your order or it will not show on your delivery label. If you need to change your delivery address, after you have placed your order, you will need to contact the Pharmacy Team on 01295 262925.

If your order is placed and authorised by the doctor before 1pm Monday-Friday we aim to dispatch your order the same day. Orders placed and authorised by the doctor after this time will be dispatched the next working day. All orders sent within the UK are posted with Royal Mail Track 48, which means your order should be delivered to you within 48 hour of it being dispatched. You can choose to pay for Special Delivery, this means orders placed and authorised by the doctor before 1pm Monday-Thursday should be delivered to you the next day before 1pm. For orders placed and authorised by the doctor before 1pm on Friday we offer a Special Saturday Guaranteed delivery service. This will arrive before 1pm on Saturday. We cannot offer next day deliveries for orders placed over the weekend or on bank holidays. All deliveries require a signature upon delivery.

A. We can only deliver to a UK address (this includes Isle of Man, Orkney, Shetland and the Channel Islands).

For orders under £40, postage is £2.95; orders over £40 are free of charge with standard delivery. If you would like your order sent via Special Delivery, the cost is £5.95. Saturday Special Delivery will cost £10.99.

Yes, you can specify a delivery date to suit you. Contact the Pharmacy Team on 01295 262925, who will be happy to help.

No, unfortunately we cannot offer specific delivery slots at this time. Deliveries arrive with your standard Royal Mail post.

Yes, if you would like to track your order you will need to contact us for your tracking number.

Please contact the Pharmacy Team on 01295 262925 and we will look into it for you.

Medicines and cosmetics cannot be returned for safety and hygiene reasons. Other products may be returned within 7 days. Please contact the Pharmacy Team on 01295 262925, with details of your return. Any refund will be made by the same means as the payment. Your statutory rights are not affected.

If goods have not been dispatched we will refund you the full invoice amount within 3-5 working days. To cancel your order you must contact the Pharmacy Team on 01295 262925.

If you have taken delivery you must return the goods to us at your own expense. We will then refund the order in full, less any direct expenses we may have incurred in fulfilling the original agreement. All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 14 days of cancellation. Returns cannot be accepted on special order products such as medications.

You can contact our Pharmacy Team by using the Message Centre on your account, via email: info@oxfordonlinepharmacy.co.uk or by telephone: 01295 262925.

No, unfortunately, with the products we sell, samples aren’t available.

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Discretion is of utmost importance to us and as such all medicines sent through www.oxfordonlinepharmacy.co.uk are delivered in plain packaging with no identifiable features.

Send a photo of the exemption certificate to us at Oxford Online Pharmacy, Unit 7, Apollo Business Park, Ironstone Lane, Wroxton, Banbury, Oxfordshire, OX15 6AY.

To amend your order you must contact the Pharmacy Team on 01295 262925.

We use the latest encryption methods and provide physical security for our data servers where your personal information, address and phone numbers, are stored. Your credit card details are only entered on the highly secure server of our payment partner Sage Pay.

If you do not want to input your card details online you can still proceed with your order by telephoning our Pharmacy Team on 01295 262925, who can take your payment over the telephone.

We accept Visa and MasterCard credit cards and debit cards. We also accept American Express.

We maintain the very highest standards of patient care. The identity check we have in place safeguards our patients and ensure they only get the medication that fits their specific health needs.

We take the contact details of all of our patients so that we can get hold of them to discuss any issues that may arise relating to their order.

We offer access to a number of prescription only medications to treat erectile dysfunction (ED) and are often asked what the difference is between the various options. The most well known, Viagra is the brand name of the medication Sildenafil, we offer both. Cialis (Tadalafil), Levitra (Vardenafil) and Spedra (Avanafil) are also available. Viagra and Levitra typically take 60 minutes to work, and the effects may last up to eight hours. Cialis usually takes 30 minutes to work and can last up to 36 hours. Spedra is fast acting and takes 15 minutes to work. You should only take one tablet within a 24-hour period and sexual stimulation is required for these tablets to work.

All patients are required to read the patient safety leaflet included with their medication. If you are experiencing side effects, stop taking the treatment and follow the instructions on the leaflet. You can also contact our Pharmacy Team on 01295 262925. As a matter of course, 14 days after receiving your new medication you will be contacted by a member of our Pharmacy Team to check everything is in order.

In order to effectively and safely dispense medication, we require a basic understanding of the English language.

Simply click on the link to unsubscribe which can be found on the bottom from our newsletter. You can also go to my account->personal details and un-tick 'Send me offers, discounts and healthcare information'.

Please refer to our complaints procedure or give us a call on 01295 262925 and speak to our pharmacist manager.