Frequently Asked Questions

If you have forgotten your password, you can go to "Sign In"; and click on the "Help i've forgotten my password" link. Enter the email of your account and click "send" to get a reset link to that email. If you don't know your email, then contact the customer support team.

Yes you can and this is the process:
1. Create Account and/or Log-in
2. Complete the online consultation
3. Select the item you are requesting
4. Complete payment on the Basket page
The order is then passed to our doctors for review. If you do not complete the process no order will be placed.
Thank you.

You can contact the Pharmacy Team through the message centre on your account, via email: info@oxfordonlinepharmacy.co.uk or by telephone: 01295 262925

You can order securely online. We accept all major credit cards and payment is made through a Sage Pay secure e-payments site. You can order online 24 hours a day 7 days a week.

Yes, if you prefer to do so you can place your order over the phone by contacting a member of the Pharmacy Team on 01295 262925.

As a legitimate pharmacy, we want to ensure the best possible patient care. In order to do this we need to have a full picture of your situation so that the correct medications can be prescribed.

The order status 'pending' means that your order is being checked by our Doctor or Pharmacist. Once your order has been processed the order status will change to complete or, in the event that there has been a problem with your order, the status will read 'cancelled'.

If your order status is cancelled then please contact the Pharmacy Team on 01295 262925.

Yes you can. Access your personal details via your account and at the bottom of the page is the option to change your delivery address. You will need to do this before you place your order or it will not show on your delivery label. If you need to change your delivery address, after you have placed your order, then please contact us on 01295 262925.

If your order is placed and authorised by the doctor before 1pm Monday-Friday we aim to dispatch your order the same day. Orders placed and authorised by the doctor after this time will be dispatched the next working day. All orders sent within the UK are posted with Royal Mail Track 48, which means your order should be delivered to you within 48 hour of it being dispatched. You can choose to pay for Special Delivery, this means orders placed and authorised by the doctor before 1pm Monday-Thursday should be delivered to you the next day. For orders placed and authorised by the doctor before 1pm on Friday we offer a Special Saturday Guaranteed delivery service. This will arrive on Saturday. We cannot offer next day deliveries for orders placed over the weekend or on bank holidays. All Special Deliveries require a signature upon delivery other types are photographed and GPS location tagged by the Royal Mail.

A. We can only deliver to a UK address (this includes Isle of Man, Orkney, Shetland and the Channel Islands).

For orders under £40, postage is £3.49; orders over £40 are free of charge with standard delivery. Tracked 24 delivery costs £5.49 and if you would like your order sent via Special Delivery, the cost is £9.49. Saturday Special Delivery will cost £11.49.

Yes, you can specify a delivery date to suit you. Contact the Pharmacy Team on 01295 262925, who will be happy to help.

No, unfortunately we cannot offer specific delivery slots at this time. Deliveries arrive with your standard Royal Mail post.

Yes, if you would like to track your order it is available via your Customer Account where it is next to the order details.

Please contact the Pharmacy Team on 01295 262925 and we will look into it for you.

Medicines and cosmetics cannot be returned for safety and hygiene reasons. Other products may be returned within 7 days. Please contact the Pharmacy Team on 01295 262925, with details of your return. Any refund will be made by the same means as the payment. Your statutory rights are not affected.

If goods have not been dispatched we will refund you the full invoice amount within 3-5 working days. To cancel your order you must contact the Pharmacy Team on 01295 262925.

If you have taken delivery you must return the goods to us at your own expense. We will then refund the order in full, less any direct expenses we may have incurred in fulfilling the original agreement. All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 14 days of cancellation. Returns cannot be accepted on special order products such as medications.

You can contact our Pharmacy Team by using the Message Centre on your account, via email: info@oxfordonlinepharmacy.co.uk or by telephone: 01295 262925.

No, unfortunately, with the products we sell, samples aren't available.

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Discretion is of utmost importance to us and as such all medicines sent through www.oxfordonlinepharmacy.co.uk are delivered in plain packaging with no identifiable features.

Send a photo of the exemption certificate to us at Oxford Online Pharmacy, Unit 7, Apollo Business Park, Ironstone Lane, Wroxton, Banbury, Oxfordshire, OX15 6AY.

To amend your order you must contact the Pharmacy Team on 01295 262925.

OxfordOnlinePharmacy.co.uk was founded from Frosts Pharmacy Group Limited, which also includes three bricks and mortar premises located in Oxfordshire.

We are registered with the General Pharmaceutical Council (GPhC), the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain. Our registered GPhC number is 9012796. We are also authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online.

These governing bodies are there to give customers peace of mind that the medications offered are genuine and regulated to a high standard.

For further information read our blog on Do you know how to spot a fake pharmacy?

You can also read more about our history which was first Established in 1925 by Mr John Frost, which is now managed by John Frost's Grandson and Chief Pharmacist, Stuart Gale."

All legitimate online pharmacies are required to clearly display two logos on their websites, the GPhC registration and MHRA seal of approval. These can be seen on all pages of www.oxfordonlinepharmacy.co.uk and verification can be obtained by clicking on the logos.

Yes, after you have made a purchase you will receive an invitation to write a review about your experience.

Yes, after you have made a purchase you will receive an invitation to write a review about your experience.

https://www.trustpilot.co.uk/review/oxfordonlinepharmacy.co.uk

Please refer to our Complaints Policy or give us a call on 01295 262925 and speak to our Customer Services team.

Oxford Online Pharmacy is the trading name of Frosts Online Ltd in Oxfordshire. We are an Online Pharmacy (or Online Doctor/Online Chemist depending on your preferred terminology). Our experienced family-based team is located in Oxfordshire, UK.

Our Healthcare Team consists of a team of experienced Pharmacists (Stuart Gale, Robert Bradshaw, Louise Tomlin, David Cheung, Yasmin Kowsor and Sue Snelling), and nine independent doctors ( Lead by our Clinical Lead Dr Roisin McHugh, with Dr Polly Hodgkinson and Dr Nirusa Kumaran), we also have one of the UK's leading consultants and expert in erectile dysfunction Professor Geoffrey Hackett.

We will never inform your GP without your consent. Although it is recommended to keep your doctor informed of any medication you are taking, this is completely optional and only done upon request. Note: some services can only be provided to you if you agree to GP notification such as Weight Loss. We can give you more information via our Customer Services Team

Your medical information and order history is 100% confidential and only visible to Oxford Online Pharmacy staff.

When you pay by debit/credit card the payment will be shown on your bank statement as 'FROSTS (ONLINE) LIMITED'.

At Oxford Online Pharmacy, we are a fully UK regulated Online Pharmacy/Online Doctor and our customers' health and safety is paramount to us. We aim to make ordering the medicine you need a simple and easy process, simply tick the box 'I need a prescription' when ordering your medication.

This will add the prescription to your basket. Once you have paid for your order there will be a simple questionnaire you will need to complete for one of our Doctors to review. The Doctor will look at the questionnaire you have submitted and based on your answers a prescription will be processed and passed to our pharmacy for dispensing before being dispatched to you.

You can always contact us either by the website contact form, email and telephone. Our aim is to always give clear and decisive answers to any of your questions or queries.

If you are unsure about any of our products, ordering prescriptions online or a particular treatment question, please don't hesitate to get in touch with our team who are always happy to help.

In order to effectively and safely dispense medication, we require a basic understanding of the English language.

Simply click on the link to unsubscribe which can be found on the bottom from our newsletter. You can also go to my account -> personal details and un-tick 'Send me offers, discounts and healthcare information'.

We offer access to a number of prescription only medications to treat erectile dysfunction (ED) and are often asked what the difference is between the various options. The most well known, Viagra is the brand name of the medication Sildenafil, we offer both. Cialis (Tadalafil), Levitra (Vardenafil) and Spedra (Avanafil) are also available. Viagra and Levitra typically take 60 minutes to work, and the effects may last up to eight hours. Cialis usually takes 30 minutes to work and can last up to 36 hours. Spedra is fast acting and takes 15 minutes to work. You should only take one tablet within a 24-hour period and sexual stimulation is required for these tablets to work.

All patients are required to read fully the patient safety leaflet included with their medication. If you are experiencing side effects, stop taking the treatment and follow the instructions on the leaflet.

You can also contact our Pharmacy Team on 01295 262925. As a matter of course, 14 days after receiving your new medication you will be contacted by a member of our Pharmacy Team to check everything is in order.

In an EMERGENCY situation and side effects are life-threatening call 999 otherwise call 111 for NHS emergency services.

If, for whatever reason, the Doctor will not write a prescription for you, we will first contact you about your order. It might be that the Doctor wants to ask a few more questions before they will write a prescription. If the Doctor finds that the item you have ordered is unsuitable, and declines your request, we will contact you and give you a full refund.

Orders are reviewed and dispatched by 3pm on the day your consultation takes place.

To use our Online Doctor Service you need to complete the consultation for the type of product you are interested in - for example Weight Loss. Once that is completed you can complete your purchase. The Doctor will look at the questionnaire you have submitted and based on your answers a prescription will be issued for you or we may contact you for more information via phone or the message centre in your account.

Yes you do. If the questionnaire is not completed the Doctor will not have a full overview of your situation and as such cannot write the prescription for you. Please complete the consultation before selecting the item you require

You must complete a questionnaire (called an Online Consultation) before you can purchase your item. The questionnaire is then passed to our independent doctors for review..

We will not automatically contact your GP to pass on details of your visit but we are more than happy to do so, if you so wish.

If one of the doctors needs more information, someone from our customer care team will contact you.

We use the latest encryption methods and provide physical security for our data servers where your personal information, address and phone numbers, are stored. Your credit card details are only entered on the highly secure server of our payment partner Sage Pay.

If you do not want to input your card details online you can still proceed with your order by telephoning our Pharmacy Team on 01295 262925, who can take your payment over the telephone.

We accept Visa and MasterCard credit cards and debit cards. We also accept American Express.

We maintain the very highest standards of patient care. The identity check we have in place safeguards our patients and ensure they only get the medication that fits their specific health needs.

We take the contact details of all of our patients so that we can get hold of them to discuss any issues that may arise relating to their order.

If you are ordering prescription only medication then we would need a prescription before we can dispense the medication. The Online Doctor can help if you do not have a prescription.

Yes you can. You will need to tick the box 'I have a prescription' when ordering your medication. Once you have placed your order you will need to write your order number on the top of the prescription and post it to us at Oxford Online Pharmacy, Unit 2, Apollo Business Park, Ironstone Lane, Wroxton, Banbury, Oxfordshire, OX15 6AY. When we receive the prescription we will match it to your order and we aim to dispatch your order the same day.

We do not accept copies of prescriptions. We will need the original prescription before we can dispense any drugs.