Delivery Information

Free delivery on orders over £40

You will receive free standard recorded delivery on any order that you place over £40 spend.* This offer will be applied automatically at checkout!

*Products that require a cold delivery, such as Mounjaro and Wegovy, are excluded from this promotion as they require a specialised service.

Discreet shipping

All deliveries are sent in discreet, unbranded packaging.

Our delivery services

We use Royal Mail, a reliable delivery service, to send all orders on time. While we ensure timely dispatch, occasional delays may occur on their end, which are beyond our control.

Royal Mail will provide you with a tracking link once your order is complete and ready for delivery.
 

Important note: When ordering Prescription Only Medication from the Online Doctor service there are important safety and ID checks that need to be completed before the order can be dispatched via Royal Mail. Please keep an eye on your email just in case we need to ask you for more information to help the prescribers approve the order as quickly and safely as possible

Delivery FAQs

How soon will my order be delivered?

• Orders placed before 1 pm
  Will usually be reviewed by our UK-based GMC-registered doctors. If approved, medication will be dispatched on the same working day.
  

• Orders placed after 1 pm
  Orders requesting the special delivery option may not be dispatched until the following working day.

Will my delivery be tracked?

Please note that Royal Mail takes a photo on its GPS tracking devices to confirm delivery.

If delivery cannot be made, the parcel can be collected from your local Royal Mail delivery office.

What countries do you deliver to?
We can currently only deliver to addresses in the United Kingdom (including Shetland, Orkney, Guernsey, Isle of Man, and Northern Ireland).

Letterbox Delivery: Safety Notice & Important Information

Where your order is approved, we may send your medication in discreet, letterbox-friendly packaging. It will be posted through your letterbox and won't need a signature. Once your parcel has been delivered to your address, responsibility for its safe handling and storage passes to you.

Medicines can be harmful, and sometimes fatal, if swallowed or handled by children or animals. Parcels delivered through a letterbox may land on the floor or doormat, where they can be reached by young children or pets before you collect them.

By choosing letterbox delivery, you confirm that:

• you have considered whether children, vulnerable adults or pets could reach the parcel before you collect it, and you have taken reasonable steps to prevent this, for example by fitting a letterbox cage or post box;

• you will collect the parcel as soon as possible after delivery and store your medication safely, out of the sight and reach of children and animals, in line with the patient information leaflet; and

• you will choose an alternative delivery option (such as signed-for delivery, a safe place or a collection point) if letterbox delivery is not safe at your address.

If you think a child, adult or animal has swallowed or handled your medication, act immediately. For a person, call NHS 111, or 999 if they are unwell, unconscious or having difficulty breathing. For a pet, contact your vet straight away. Where possible, take the packaging or patient information leaflet with you.

We take care to pack all orders securely, but we cannot accept responsibility for harm arising from access to a parcel after it has been delivered to the address you provided. Nothing in this notice limits our liability where it cannot be excluded by law, including for death or personal injury caused by our negligence.

If you have any concerns about delivery to your address, please contact our team before placing your order.

If your tracking says your parcel was delivered but you can't find it, check behind the door, under any post and with your neighbours, then contact us and we'll help

Please note that IM postcodes (Isle of Man) are now excluded from special delivery and tracked 24 guaranteed delivery.

How to order with an NHS prescription?

We aim to dispatch NHS prescription medication orders on the same working day we receive your prescription.

Tracked 48 postage is free. If you’ve paid for it, please email help@oxfordop.co.uk for a refund.

After placing your order, send your prescription to:

Oxford Online Pharmacy
Unit 2 Apollo Business Park,
Ironstone Lane, Wroxton Banbury,
Oxfordshire, OX15 6AY

For electronic prescriptions, contact us to arrange the order and delivery. Our details are here.

Pharmacy code: FDV23

Postcode: OX15 6AY