All deliveries are made using the Royal Mail delivery service in discreet, unbranded packaging.
Orders placed before 1:00 pm will usually be reviewed by our UK-based GMC registered doctors and, if approved, medication will be dispatched the same working day.
Orders placed after 3:00 pm may not be dispatched until the following working day. This includes any orders requesting the Special Delivery option.
Please note that a signature is required for all delivery options. The postman will sign for you during the epidemic. If delivery cannot be made the parcel is available to collect from your local Royal Mail delivery office.
We can currently only deliver to an address in the UK (including Shetland, Orkney, Guernsey, Isle of Man and Northern Ireland).
We charge £2.99 for UK Standard Delivery. The standard delivery charge is the total cost of delivery and packaging, no matter how many items you have purchased. Standard Delivery orders can take up to three working days to arrive.If you spend over £40 you will be eligible for FREE standard recorded delivery.
For orders over the value of £40, you will still be charged if you select Next Working Day Delivery (£4.99), Special Delivery (£6.49), or Saturday Delivery (£10.99) options.
We charge £4.99 for UK Next Working Day Delivery. This service aims for the next working day but is not guaranteed. For guaranteed next day delivery see below.
If you have placed an order after 3:00 pm Monday to Friday, you will miss the cut-off point for our Next Day Delivery service.
We charge £6.49 for UK next working day delivery.
Next Working Day delivery orders are sent via Royal Mail service and if authorised before 1:00 pm (Monday-Thursday), they will hopefully arrive the next working day. If you have placed an order after 1:00 pm, you will miss the cut-off point for our Next Day Delivery service; orders placed after 3:00 pm will be processed the following working day.
In addition, Next Day orders placed on Friday before 3:00 pm will arrive the next working Monday, (excluding bank holidays).
If you have placed an order after 1:00 pm Monday to Friday, you will miss the cut-off point for our Next Day Delivery service.
We charge £10.99 for UK Saturday Delivery via Royal Mail Tracked & Signed.
An option for Saturday Delivery is available for orders placed throughout the week and on Friday on orders placed before 3:00 pm.
Orders will be reviewed by a GMC registered doctor and, if the selected medication is suitable, will be dispatched on the same day for delivery Saturday.
If you have placed an order after 3:00 pm, you will miss the cut-off point for our Saturday Delivery service.
We aim to despatch NHS Prescription medication orders on the same working day that we receive your prescription.
After you have completed your order, you must send your prescription to the following address:
Frosts Online Ltd
Unit 7 Apollo Business Park,
For electronic prescriptions please contact us to arrange the prescription order/delivery. Our details are here.
Pharmacy Code: FDV23
Postcode: OX15 6AY