Competition and Giveaway Terms and Conditions

1. The promoter

The promoter is Frosts Online Limited, trading as Oxford Online Pharmacy ("OOP", "we", "us"), registered in England and Wales under company number 11232746, with its registered office at Unit 2 Apollo Business Park, Ironstone Lane, Banbury, Oxfordshire, England, OX15 6AY

These terms apply to all competitions, giveaways and prize draws run by OOP on social media, by email, on our website or elsewhere (each a "Competition"). Each Competition will also have its own details (prize, dates, how to enter) set out in the post or page announcing it. If those details conflict with these terms, the Competition details apply.

By entering a Competition, you agree to these terms.

Questions about a Competition can be sent to info@oxfordop.co.uk or 01295 262925 (9am to 5pm, Monday to Friday).

2. Who can enter

Competitions are open to residents of the United Kingdom aged 18 or over at the time of entry.

Employees of OOP and Frosts Online Limited, their immediate families and households, and anyone else professionally connected with the Competition (including our agencies and partners) cannot enter.

We may ask any entrant or winner for proof of age, identity and UK residency. If this is not provided within 7 days, or shows the person was not eligible, we may disqualify the entry and choose another winner.

Entry is free and no purchase is necessary.

3. How to enter

To enter, follow the instructions in the Competition post or page (for example, following our account, liking the post, tagging a friend or answering a question).

The Competition opens and closes at the times stated in the Competition details (UK time). Entries received outside these times will not count.

Entries must be made by the entrant personally. Bulk, automated or third-party entries, and entries from accounts that appear to be fake or created for competitions, will be disqualified.

Where you are asked to tag friends, please only tag people you know and who are 18 or over. Tagging someone does not enter them into the Competition.

Comments or content submitted as part of an entry must not be offensive, defamatory, misleading or infringe anyone else's rights. We may remove such content and disqualify the entry.

Where an entry involves submitting a photo, video or other content, you confirm it is your own original work and you give us permission to share it on our channels in connection with the Competition, credited to you.

We are not responsible for entries that are lost, delayed or not received for any reason, including technical problems with the social media platform.

4. Prizes

The prize, its value and the number of winners are as described in the Competition details.

Prizes are non-transferable and cannot be exchanged for cash or any other item.

If a prize becomes unavailable for reasons outside our control, we may substitute a prize of equal or greater value.

Prizes will be sent to a UK delivery address within 30 days of the winner confirming their details. We are not responsible for delays caused by the delivery service or by incorrect address details.

Unless the Competition details say otherwise, any third-party products in a prize are supplied by their manufacturer, and their own terms and warranties apply.

Winners are responsible for any costs not expressly included in the prize.

5. Choosing and contacting winners

Unless the Competition details say otherwise, winners will be chosen at random from all valid entries, by an independent person or a verifiably random process, within 7 days of the closing date.

Where a Competition is judged (for example, the best photo or answer), the judging criteria will be set out in the Competition details. Judging will be carried out by OOP staff, and their decision is final.

Winners will be contacted by direct message from our official account (or by email for email competitions) within 7 days of the draw. We will never ask winners for payment, bank or card details, or passwords. Please report any account imitating us.

Winners must reply within 7 days with their name and UK delivery address. If a winner does not reply in time, or cannot accept the prize, we may choose an alternative winner.

We may announce winners' first names or social media handles on the relevant channel. You can ask us not to do this when you accept the prize. We will provide the winner's name and county to anyone who requests it within one month of the closing date, to show the Competition was run fairly.

6. Health and medicines

As a registered pharmacy, we do not offer prescription-only medicines, pharmacy medicines or any other licensed medicines as prizes, and no Competition is an offer of treatment.

Prizes will not include vouchers, credit or discounts that can only be used on prescription-only medicines.

Entering or winning a Competition has no effect on any consultation, prescribing decision or order you place with us. All treatment decisions are made by our clinicians based on your health needs alone.

Comments made as part of an entry should not include personal medical information. We do not use Competition entries to give medical advice. If you have a question about your health or treatment, please contact our team directly.

Where a prize includes a health, wellness or personal care product, please read the label and use it as directed. If you have a medical condition, are pregnant or take any medication, check with a pharmacist or doctor before use.

7. Your personal data

We will use the personal data you give us (such as your name, social media handle, email and delivery address) only to run the Competition, contact winners, deliver prizes and meet our legal obligations.

Entering a Competition does not sign you up to marketing. We will only send you marketing if you separately opt in.

Winners' details will be kept for no longer than 6 months after the Competition closes, unless we need them longer for legal reasons, and then securely deleted.

We will only share your details with third parties where needed to deliver a prize (for example, a courier or prize supplier).

We handle all personal data in line with UK data protection law and our privacy policy at https://www.oxfordonlinepharmacy.co.uk/privacy-policy. You can contact us at any time to ask about, correct or delete your data.

8. Social media platforms

Competitions run on social media are in no way sponsored, endorsed, administered by or associated with Instagram, Facebook, Meta, TikTok, X, LinkedIn or any other platform.

By entering, you release the relevant platform from any responsibility connected with the Competition. Any questions or complaints should be sent to us, not to the platform.

You must also follow the terms of use of the platform you enter through.

9. General

We may disqualify any entry, or withdraw a prize, if we reasonably believe an entrant has broken these terms or acted dishonestly.

If circumstances outside our reasonable control make it necessary, we may cancel, suspend or change a Competition. We will tell entrants as soon as possible and act fairly towards them.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, we are not liable for any loss or damage arising from entering a Competition or receiving a prize, except where caused by our negligence or breach of these terms.

We may update these terms from time to time. The version in force when you enter a Competition will apply to that Competition.

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or of Scotland or Northern Ireland if you live there.

Last updated: 29/10/2026