Our NHS Services

Important Information - Our service is not to be used in an Emergency Situation.

If you believe that you, (or if you are assisting another), are in an urgent or emergency situation you should immediately dial 999 or seek alternative emergency medical services.

You should always call 999 in a critical or life-threatening situation.

For less urgent medical conditions please contact your GP surgery or call NHS111 (England, Scotland and Wales) or go to www.nhs.uk for more advice. Patients in Northern Ireland should contact the NIDIRECT out of hours service for their area - full details are here

Dispensing Prescriptions

We offer EPS prescription dispensing (NHS code FDV23), repeat dispensing service and regular NHS prescription dispensing by Post. Please call us on 01295 262925 for more information or place your order here

If you are on long term repeat medication for example for asthma or diabetes then we recommend you speak to your GP about the Electronic Repeat Dispensing Service.

Note: We may ask you provide proof of exemption (non-age related) as part of our NHS contractual requirements for example a photo of medical exemption card, details of Pre-payment card expiry dates etc.

You can see full details of our NHS services in our Practice Leaflet here

Guidance on safe use of your medicines is available here

Please see our CPPQ 2018/19 (customer survey) here

Returning unwanted or unused medication

Please contact us on 01295 262925 to arrange return of any unwanted medicines or visit your local community pharmacy

Promotion of Healthy Lifestyles

Oxford Online Pharmacy are totally committed to helping you live a longer, happy and healthy life – and can offer a wide range of resources and advice to help you achieve this. We have leaflets available on all our treatment areas please email us for more information [email protected] or search here https://www.nhs.uk/live-well/

Please subscribe to our email newsletter for the latest healthy living hints & tips - or you can read our Blog posts here.

Help finding other services (Signposting)

If you need to find another service such as a local doctor, pharmacy or dentist then please visit https://www.nhs.uk/service-search

We also offer New Medicines Service (NMS) by phone, post or email. You can see full details of our NHS services in our Practice Leaflet here

If you would like to make a complaint then you call Sue, the pharmacist manager on 01295 262925 or if you would like to complain about an NHS Service you can contact

NHS England, PO Box 16738, Redditch, B97 9PT

[email protected]

Our Complaints process is here as well

If you have any questions or would just like to chat to one of our pharmacy team then call 01295 262925 or email [email protected]

Robert Bradshaw

Superintendent Pharmacist

GPhC Registration 2036118