We Are Oxford Online Pharmacy

If, for whatever reason, the Doctor will not write a prescription for you, we will first contact you about your order. It might be that the Doctor wants to ask a few more questions before they will write a prescription. If the Doctor finds that the item you have ordered is unsuitable, and declines your request, we will contact you and give you a full refund.

Yes, if you prefer to do so you can place your order over the phone by contacting a member of the Pharmacy Team on 01295 262925.

If you are ordering prescription only medication then we would need a prescription before we can dispense the medication. The Online Doctor can help if you do not have a prescription.

We will never inform your GP without your consent. Although it is recommended to keep your doctor informed of any medication you are taking, this is completely optional and only done upon request. Note: some services can only be provided to you if you agree to GP notification such as Weight Loss. We can give you more information via our Customer Services Team

Your medical information and order history is 100% confidential and only visible to Oxford Online Pharmacy staff.

When you pay by debit/credit card the payment will be shown on your bank statement as 'FROSTS (ONLINE) LIMITED'.

Orders are reviewed and dispatched by 3pm on the day your consultation takes place.

At Oxford Online Pharmacy, we are a fully UK regulated Online Pharmacy/Online Doctor and our customers' health and safety is paramount to us. We aim to make ordering the medicine you need a simple and easy process, simply tick the box 'I need a prescription' when ordering your medication.

This will add the prescription to your basket. Once you have paid for your order there will be a simple questionnaire you will need to complete for one of our Doctors to review. The Doctor will look at the questionnaire you have submitted and based on your answers a prescription will be processed and passed to our pharmacy for dispensing before being dispatched to you.

All patients are required to read fully the patient safety leaflet included with their medication. If you are experiencing side effects, stop taking the treatment and follow the instructions on the leaflet.

You can also contact our Pharmacy Team on 01295 262925. As a matter of course, 14 days after receiving your new medication you will be contacted by a member of our Pharmacy Team to check everything is in order.

In an EMERGENCY situation and side effects are life-threatening call 999 otherwise call 111 for NHS emergency services.

Yes you can. You will need to tick the box 'I have a prescription' when ordering your medication. Once you have placed your order you will need to write your order number on the top of the prescription and post it to us at Oxford Online Pharmacy, Unit 2, Apollo Business Park, Ironstone Lane, Wroxton, Banbury, Oxfordshire, OX15 6AY. When we receive the prescription we will match it to your order and we aim to dispatch your order the same day.

If one of the doctors needs more information, someone from our customer care team will contact you.

OxfordOnlinePharmacy.co.uk was founded from Frosts Pharmacy Group Limited, which also includes three bricks and mortar premises located in Oxfordshire.

We are registered with the General Pharmaceutical Council (GPhC), the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain. Our registered GPhC number is 9012796. We are also authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online.

These governing bodies are there to give customers peace of mind that the medications offered are genuine and regulated to a high standard.

For further information read our blog on Do you know how to spot a fake pharmacy?

You can also read more about our history which was first Established in 1925 by Mr John Frost, which is now managed by John Frost's Grandson and Chief Pharmacist, Stuart Gale."

You can always contact us either by the website contact form, email and telephone. Our aim is to always give clear and decisive answers to any of your questions or queries.

If you are unsure about any of our products, ordering prescriptions online or a particular treatment question, please don't hesitate to get in touch with our team who are always happy to help.

We will not automatically contact your GP to pass on details of your visit but we are more than happy to do so, if you so wish.

Oxford Online Pharmacy is the trading name of Frosts Online Ltd in Oxfordshire. We are an Online Pharmacy (or Online Doctor/Online Chemist depending on your preferred terminology). Our experienced family-based team is located in Oxfordshire, UK.

Our Healthcare Team consists of a team of experienced Pharmacists (Stuart Gale, Robert Bradshaw, Louise Tomlin, David Cheung, Yasmin Kowsor and Sue Snelling), and nine independent doctors ( Lead by our Clinical Lead Dr Roisin McHugh, with Dr Polly Hodgkinson and Dr Nirusa Kumaran), we also have one of the UK's leading consultants and expert in erectile dysfunction Professor Geoffrey Hackett.

To use our Online Doctor Service you need to complete the consultation for the type of product you are interested in - for example Weight Loss. Once that is completed you can complete your purchase. The Doctor will look at the questionnaire you have submitted and based on your answers a prescription will be issued for you or we may contact you for more information via phone or the message centre in your account.