How do I know you a legitimate Pharmacy?

OxfordOnlinePharmacy.co.uk was founded from Frosts Pharmacy Group Limited, which also includes three bricks and mortar premises located in Oxfordshire. We are registered with the General Pharmaceutical Council (GPhC), the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain, our registered GPhC number is 9010442. We are authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online. We are also registered and inspected by the Care Quality Commission (CQC). These governing bodies are there to give customers peace of mind that the medications offered are genuine and regulated to a high standard. For further information read our blog on Do you know how to spot a fake pharmacy? You can also read more about our history which was first Established in 1925 by Mr John Frost, which is now managed by John Frost’s Grandson and Chief Pharmacist, Stuart Gale.

How do I contact Oxford Online Pharmacy?

You can always contact us either by the website contact form, email, live chat, and telephone. Our aim is to always give clear and decisive answers to any of your questions or queries. If you are unsure about any of our products, ordering prescriptions online or a particular treatment question, please don’t hesitate to get in touch with our team who are always happy to help.

What happens if I take a new medication and I experience side effects?

All patients are required to read fully the patient safety leaflet included with their medication. If you are experiencing side effects, stop taking the treatment and follow the instructions on the leaflet.You can also contact our Pharmacy Team on 01295 262925, Monday to Friday 10:00am - 4:00pm. As a matter of course, 14 days after receiving your new medication you will be contacted by a member of our Pharmacy Team to check everything is in order. In an EMERGENCY situation call 999, otherwise call 111 for NHS emergency services.

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Best Prices Online

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Expert Free Advice

We Are Oxford Online Pharmacy

www.oxfordonlinepharmacy.co.uk is the online dispensing arm of the Oxfordshire-based Frosts Pharmacy Group, a family business going back three generations.

Employing experienced pharmacists and healthcare professionals, we are led by Stuart Gale, Superintendent Pharmacist and Managing Director, together with Pharmacist Manager Robert Bradshaw and Dr Roisin McHugh the Clinical Lead.

As a fully registered UK pharmacy, we are committed to translating the values and heritage of our Oxfordshire-based bricks and mortar chemists online.

Whatever your condition, we may be able to help. Have a look at our FAQ and Health Care Guides to find out more.

Alternatively, you can drop us a line at info@oxfordop.co.uk or pick up the phone and speak to one of our pharmacists who will be more than happy to help: 01295 262 925.

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Oxford Online Pharmacy in the Press

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"Brilliant service with timely and efficient processing and delivery of my order."

- Ian Garbett

"Fast efficient service and cost effective price. I have tried a few online pharmacy suppli..."

- Peter Heath

"Just excellent value for money and discreet and service. That's all you ever need!"

- Mr Derek Eaton

Frequently asked questions

Who are Oxford Online Pharmacy?

Oxford Online Pharmacy is the trading name of Frosts Online Ltd in Oxfordshire. We are an Online Pharmacy (or Online Doctor/Online Chemist depending on your preferred terminology). Our experienced family-based team is located in Oxfordshire, UK.

Our Healthcare Team consists of two experienced Pharmacists (Stuart Gale & Robert Bradshaw), and two doctors (Clinical Lead Dr Roisin McHugh and Dr Raman Garcha), we also have one of the UK's leading consultants and expert in erectile dysfunction Professor Geoffrey Hackett.

Our primary aim is to offer the correct treatments to a range of medical conditions and deliver a superior service which is convenient, safe and straight to your door.

How do I know you are a legitimate pharmacy?

OxfordOnlinePharmacy.co.uk was founded from Frosts Pharmacy Group Limited, which also includes three bricks and mortar premises located in Oxfordshire.

We are registered with the General Pharmaceutical Council (GPhC), the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain. Our registered GPhC number is 9010442. We are also authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online.

These governing bodies are there to give customers peace of mind that the medications offered are genuine and regulated to a high standard.

For further information read our blog on Do you know how to spot a fake pharmacy?

You can also read more about our history which was first Established in 1925 by Mr John Frost, which is now managed by John Frost's Grandson and Chief Pharmacist, Stuart Gale."

Is service confidential and will my GP be informed of my treatment?

We will never inform your GP without your consent. Although it is recommended to keep your doctor informed of any medication you are taking, this is completely optional and only done upon request.

Your medical information and order history is 100% confidential and only visible to Oxford Online Pharmacy staff.

When you pay by debit/credit card the payment will be shown on your bank statement as 'OXFORD PHARMACY LTD'.

What happens if the Doctor will not write a prescription for me?

If, for whatever reason, the Doctor will not write a prescription for you, we will first contact you about your order. It might be that the Doctor wants to ask a few more questions before they will write a prescription. If the Doctor finds that the item you have ordered is unsuitable, and declines your request, we will contact you and give you a full refund.

How am I able to buy prescription medicines without seeing my GP?

At Oxford Online Pharmacy, we are a fully UK regulated Online Pharmacy/Online Doctor and our customers' health and safety is paramount to us. We aim to make ordering the medicine you need a simple and easy process, simply tick the box 'I need a prescription' when ordering your medication.

This will add the prescription to your basket. Once you have paid for your order there will be a simple questionnaire you will need to complete for one of our Doctors to review. The Doctor will look at the questionnaire you have submitted and based on your answers a prescription will be processed and passed to our pharmacy for dispensing before being dispatched to you.

Will you let my GP know that I have used your GP services and what has been prescribed?

We will not automatically contact your GP to pass on details of your visit but we are more than happy to do so, if you so wish.

Can I use my prescription from my GP instead of using the Online Doctor?

Yes you can. You will need to tick the box 'I have a prescription' when ordering your medication. Once you have placed your order you will need to write your order number on the top of the prescription and post it to us at Oxford Online Pharmacy, Unit 7, Apollo Business Park, Ironstone Lane, Wroxton, Banbury, Oxfordshire, OX15 6AY. When we receive the prescription we will match it to your order and we aim to dispatch your order the same day.

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