Lowest Price Guarantee
We're committed to delivering the best value to every customer. If you find the exact same medication at a lower price from a registered UK pharmacy, we'll match it and refund the difference up to £20*.
Reorder with confidence. Our lowest price guarantee covers all products and services we offer.
Eligibility Requirements
7-Day Request Window
Don't worry if you have already placed your order. We'll refund the difference up to 7 days after placing your order.
Registered UK Pharmacies
You can price match us against any GPhC-registered UK pharmacy. You can verify registration by looking for the official logo on their website.
Advertised Price Only
The price must be as advertised to the public on their website. It excludes any voucher code discounts or personalised offers. Delivery costs are likewise excluded from price matching.
How the Lowest Price Guarantee Works
Step 1 - Submit Your Price Match Request
Within 7 days of completing your order, submit your price match request using our online form.
Your request must include:
A screenshot showing the product and lower price from the registered UK pharmacy
The full URL of the product on the pharmacy's website
Exact product details: name, strength, and pack size
Your full name and Oxford Online Pharmacy order number
Step 2 - We Process Your Refund
We'll review your request (and if approved), we'll promptly process your price difference refund.
Contact Our Team
Have questions about our lowest price guarantee?
Our team is here to help.
Phone: 01295 262925
Hours: Monday–Friday, 9:00am–5:00pm
Email: help@oxfordop.co.uk
Response time: We aim for 24 hours
*Terms & Conditions
Offer subject to product availability
Our price match refunds the difference, up to £20. Anything beyond that isn't covered.
The lower-priced pharmacy must be GPhC-registered in the UK
Requests after 7 days will be automatically declined
Prices must be the full price and not sale, discount or special prices
Shipping costs are excluded from price matching
We reserve the right to amend our price match terms at any time