We do not share your data with anyone other than for the purpose of safely fulfilling your order. We do not sell data and never will. Your privacy is our absolute priority.
Every member of our team is committed to delivering the best possible customer service so that you can feel completely confident that you are getting the right confidential advice and treatment for your needs.
Should you have any concerns please feel free to give us a call on 01295 262925 and we will do our best to answer any questions you may have.
Pharmacist and Managing Director of Frost (Online) Ltd and Oxford Online Pharmacy.
This Privacy Notice sets out the basis on which Frosts Online Ltd (we) will process the personally identifying information (‘Personal Data’) that we collect and receive from and about users of our website (www.oxfordonlinepharmacy.co.uk ), (together “the Site”) and customers who purchase services from us or subscribe to our newsletters.
Our privacy commitments
We collect the following Personal data from or about you as a Frosts Online Ltd customer:
We use your Personal Data:
Google Analytics, a web analytics service provided by Google, Inc. (“Google”) also places cookies on your computer, to enable Google to provide us with activity reports relating to the Sites. Google uses this data only to provide us with information on how users use the Sites and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link: https://www.hotjar.com/legal/compliance/opt-out.
Frosts Online Group will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the Sites, provide our services to you and administer your account.
SOCIAL MEDIA FOLLOWERS
We receive the following Personal Data about you if you follow one of our social media accounts: Your account name, gender, general interests, location, age. Our legal basis for processing this data is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media.
We use this Personal Data:
We collect the following Personal Data about you if you visit one of our Sites: site referrals, browsing pattern, browser type, location, general interests, gender, age. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/ HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software.
The legal basis for collecting and processing this personal data is our legitimate interest in operating the Sites, providing you with access to the pages you wish to access, understanding the interests of our potential customers and providing you with relevant information about our services.
We use this Personal Data:
For more information please see our Cookie Statement.
Frosts Online Ltd will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the Sites, provide our services to you and administer your account or otherwise as required or permitted by law.
We use third party processors to collect, export, process and store Personal Data on our behalf. The processors we use currently are the following:
International Data Transfers
We use data processors located outside the European Economic Area only after taking such steps as are required to ensure that Personal Data they process on our behalf receives protection equivalent to that provided in the EEA. Our processors are either certified as compliant with the EU-U.S. Privacy Shield Framework where they are located in the USA or have entered into an agreement with us containing the model clauses approved by the European Commission as providing contractual protection equivalent to that provided by the data protection regulations applicable in the EEA. To learn more about the Privacy Shield program, please visit www.privacyshield.gov.
Duration of storage
We will maintain records of your Personal Data for as long as you remain:
If you have not opened any email communication from a Frosts Online Ltd brand or interacted in any other way with our brands for 36 months we will regard you as an inactive subscriber and delete your details from our records except where retention is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees, or satisfy the regulatory requirements of the CQC, GPhC and HMRC.
Your Rights in Relation to Personal Data
Changes to our Privacy Notice
We will update this Privacy Notice from time to time to reflect changes in our business. All such changes will be posted to the Sites and if we consider it to be appropriate we will notify subscribers of any material changes by email.
Frosts Online Limited is the Data Controller in respect of any Personal Data that you submit to us or that we collect from or about you. We are a limited company registered in England and Wales (registered no. 11232746) with registered offices at Unit 7, Apollo Office Park, Ironstone Lane, Wroxton, Banbury, OX15 6AY.
If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this Privacy Notice, or our Sites, our contact details are as follows:
Frosts Online Limited, Unit 7, Apollo Office Park, Ironstone Lane, Wroxton, Banbury, OX15 6AY
01295 262 925