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Oxford Online Pharmacy is the trading name of Frosts Online Ltd in Oxfordshire, a family business going back three generations to 1925.
Employing experienced pharmacists and healthcare professionals, we are led by Stuart Gale, Superintendent Pharmacist and Managing Director, together with Pharmacist Manager Robert Bradshaw and Dr Roisin Mc Hugh the Clinical Lead.
A fully registered UK pharmacy, committed to translating the values and heritage of the Oxfordshire-based bricks and mortar chemists, online. Patient safety is the number one priority and there is a commitment to delivering the highest level of customer service to each and every patient who visits the site.
Oxford Online Pharmacy are one of very few online pharmacies to have passed the recent round of CQC inspections for digital healthcare providers - across all categories of care.
The latest CQC report states they are: "providing safe, effective and well-led services". A full version of our CQC report is available to read here
Established in 1925 by John Frost, Stuart Gale’s grandfather, the business has continued to develop and grow, with Oxford Online Pharmacy now recognised as one of the UK’s leading online pharmacies, providing professional online doctor services.
Stuart began working for the family business from a young age, stacking shelves and washing out medicine bottles for his grandfather after school and at weekends. Historically, it was standard practice for pharmacists to make a lot of their own medicines and potions and Stuart remembers his grandfather mixing up cough mixture (as late as 1985) and dye which fashion conscious female customers would paint down their legs to look like stocking seams.
Having graduated with a degree in Pharmacy from Manchester University, Stuart took a position at a Boots in London, where he worked for three years. He then took on a role as pharmacist within the family business, gradually becoming more involved.
The emergence of online pharmacies has evoked a major change in the world of dispensing pharmaceuticals - prescriptions can now be sent electronically and text messages and apps are used to remind patients to take their medication - and Stuart is committed to ensuring Oxford Online Pharmacy is at the forefront of developments in online dispensing.
Stuart’s vision is to combine the original values instilled by his grandfather of quality, old-fashioned customer service, expert advice and determination to help, with the convenience and discretion of the internet, to ensure every patient gets the best possible user experience safe in the knowledge that they are dealing with a trusted source.
For further information or to interview Stuart please contact: Aby Hawker e: firstname.lastname@example.org
Robert Bradshaw (GPhC: 2036118), graduated from the University of Manchester in 1988 and completed his pre-registration year in South Warwickshire NHS Trust, qualifying as a pharmacist in July 1989. After joining Lloyds Chemists as a Relief Manager he held a variety of NHS community pharmacist roles over the next 16 years including Pharmacist Manager and District Manager before moving to Lloydspharmacy Superintendent’s Department as a Professional Standards & Clinical Governance Pharmacist in 2005.
In 2012 he started work with Frosts Pharmacy Ltd. He has since established Walk-In-Travel-Clinics in our three NHS community Pharmacies. He has also been Superintendent Pharmacist of Frosts Pharmacy Ltd since May 2017.
“I am passionate about community pharmacy and delivering the best possible service to our customers, whether online, in our pharmacy stores or Walk-In-Travel Clinics. I am also a great believer in the NHS and support over 200 pharmacy contractors through my role as Chairman of Thames Valley LPC in Oxfordshire and Berkshire. When not at work I enjoy music, crosswords and following the mixed fortunes of Aston Villa FC.”
Dr Roisin McHugh completed her medical training at the Imperial College London (St Mary’s Hospital) with an Intercalated BSc from University College London in 1998. She did her post graduate GP training in Derry, gaining MRCGP, along with Diplomas in Care of the Elderly, Child Health, Obstetrics and Gynaecology and Family Planning. She then worked as a GP in Townsville, Australia for 2 years gaining an interest in Dermatology, as a high number of her general practice patients had skin cancer due to the sun damage from life in the tropical climate. On return to London she completed the Diploma in Practical Dermatology from Cardiff, and has maintained a strong interest in Dermatology. She continues to work as a GP in the NHS and has continued to develop her interest in female health by working as a menopause specialist.
Dr McHugh has worked in providing online health care since 2014. She was involved in setting up and being the CQC manager for an online doctor prescribing company, working there for 5 years.
Dr Roisin McHugh alongside, providing online patient consultations she is Clinical Lead at Oxford Online Pharmacy and is responsible for clinically overseeing our online doctor service. She oversees the changes and updates to ensure that our service is constantly evolving and is up to date with current national guidelines. She strongly believes that health care is provided by humans for humans, and the technology we use in online medicine is only there to make good health care more accessible to patients in the modern busy world we live in. When a patient contacts Oxford online pharmacy they are getting accessible, safe, caring and effective health care provided by a conscientious team of doctors, pharmacists and pharmacy technicians who are part of fully regulated online health care provider.
Dr Polly Hodgkinson graduated from the London Hospital Medical School in 1998. She initially followed a hospital training path and then went into General Practice and qualified as GP in 2008. She works hard as a GP in Kingston Upon Thames and she has an interest in sexual health and has the Diploma of the Faculty of Family Planning. She has worked along side Dr McHugh providing online health care since 2015 and joined Oxford Online Pharmacy in January 2020.
Polly's interests outside of medicine are centred around cooking for the family and walking her miniature schnauzer, Belle.
Dr Sarah Wells qualified as a doctor in 2007 and became a General Practitioner in 2009. She undertook her medical degree at Leeds University before qualifying as a GP and working in the area of Surrey. After qualifying she worked in numerous GP practices as a locum GP, gaining excellent knowledge and experience before becoming a salaried GP at her original training practice.
Sarah has special interests in Travel Medicine, Women's Health and Dermatology. She has a BSc Diploma in International Health and a Diploma in Women's Health.
She has been a salaried GP in the NHS since 2012 and has worked as a private GP alongside her NHS work since 2013. She joined the Oxford Online Pharmacy in 2020. She is passionate about providing easily accessible healthcare outside the NHS remit as well as being part of the NHS workforce.
Professor Geoffrey Hackett has been a consultant in Urology and Sexual Medicine since 1994. In addition to his role at University Hospitals Birmingham Foundation Trust, he has been Professor of Sexual Medicine at Aston University Birmingham since 2017, and in private practice at Spire Hospital, Little Aston, Sutton Coldfield and Stratford upon Avon.
As part of Oxford Online Pharmacy’s team of experts, Professor Hackett will be providing his insight and guidance on the subject matter, as well as offering consultations to those patients with more complex needs.
We are delighted to announce the addition of Psychosexual Nurse Specialist, Lorraine Grover, to our team of experts.
With more than 25 years’ experience in the management of male sexual dysfunction, in particular erectile dysfunction, Lorraine brings with her a wealth of knowledge.
Lorraine has a special interest in caring for patients diagnosed with prostate cancer and, whenever possible, their partners. She is treasurer and a trustee of the Sexual Advice Association and Specialist Advisor to Macmillan Cancer Support, Prostate Cancer UK and Cancer Research UK. She lectures nationally and internationally to patient groups and healthcare professionals.
Lorraine is passionate about helping to improve the way sexuality and sexual function are managed within healthcare and in partnership with the Oxford Online Pharmacy team, she will provide a private consultation service to help men and women overcome difficulties in these areas.