About Us

IF YOU BELIEVE THAT YOU OR THE PERSON YOU ARE ASSISTING IS IN AN URGENT OR EMERGENCY SITUATION YOU SHOULD IMMEDIATELY DIAL 999 OR SEEK ALTERNATIVE EMERGENCY MEDICAL SERVICES.

YOU SHOULD ALWAYS CALL 999 in a critical or life-threatening situation. For less urgent medical conditions please contact your GP surgery or call NHS111 (England, Scotland and Wales) or go to www.nhs.uk for more advice. Patients in Northern Ireland should contact the NIDIRECT out of hours service for their area - full details are here

Our Pharmacy Team

Oxford Online Pharmacy is the trading name of Frosts Online Ltd in Oxfordshire, a family business going back three generations to 1925.

Employing experienced pharmacists and healthcare professionals, the group is headed up by Stuart Gale, Superintendent Pharmacist and Managing Director, Pharmacist Robert Bradshaw MRPharmS and the doctors who consult for Dr Morton’s – the medical helpline^©

A fully registered UK pharmacy, committed to translating the values and heritage of the Oxfordshire-based bricks and mortar chemists, online. Patient safety is the number one priority and there is a committment to delivering the highest level of customer service to each and every patient who visits the site.

Oxford Online Pharmacy are one of very few online pharmacies to have passed the recent round of CQC inspections for digital healthcare providers - across all categories of care.

The latest CQC report states they are: "providing safe, effective and well-led services". A full version of our CQC report is available to read here

Our Doctors

Dr Morton’s was launched by Dr Karen Morton, a consultant obstetrician and gynaecologist, and a large group of experienced NHS GPs, all of whom could see that there is a better way of providing health care and advice to the thousands of people who have a medical problem, but do not need to be examined, nor need continuity of care. The doctors are able to answer customer queries, advise on all manner of medical conditions and preventative healthcare, and prescribe appropriate medication, as well as arranging necessary investigations and, where required, making onward referrals. They have experienced gynaecologists on hand to consult on women’s health issues.

Dr Morton’s is proud to be working with Oxford Online Pharmacy as they both share the commitment to providing safe and effective healthcare online, or by remote consulting. Together, Dr Morton’s and Chief Pharmacist, Stuart Gale, are committed to ensuring every patient gets the best possible care, safe in the knowledge that they are dealing with a trusted pharmacy and trusted medical professionals.

Discover more about Dr Morton’s expert views and services by visiting our website at http://www.drmortons.co.uk

Important legal matters regarding your security and data protection

Dr Morton's Limited is registered in England number 08782411 at 201 Chapelier House, Eastfields Avenue, London SW18 1LR and has a head office at Unit 14 Level 8, Elizabeth House, 39 York Road, London SE1 7NQ. Dr Morton’s is a registered Trade Mark and Dr Morton’s – the medical helpline^© is a copyright trading name of Dr Morton's Limited. Dr Morton's Limited is regulated by the Care Quality Commission and Registered with the Information Commissioners Office under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

The Terms and Conditions for the provision of services by Dr Morton’s Limited and Privacy Policy applicable to customers of Dr Morton’s are as advertised at the foot of Dr Morton’s web site http://www.drmortons.co.uk General Medical Council registration details for the Doctors providing medical advice are available on the same web site under the heading ‘Real Doctors’ and the Terms and Conditions explain that doctors are responsible for and provide their own insurance for the medical advice which they provide.

When undertaking a consultation as a customer of Frosts Pharmacy Limited trading as Oxford Online Pharmacy the customer consents under the GDPR that Frosts Pharmacy Limited will share answers to questionnaires and patient medical records with Dr Morton’s Limited in order that its doctors have the information needed to safely prescribe and the customer agrees that Dr Morton’s may, under the GDPR, safely store and retain this data as proof of the basis upon which the consultation with the doctor took place.

Our NHS Services - we have a full NHS Distance Selling Pharmacy Contract

We offer EPS prescription dispensing (search for code FED82 or call us), Repeat Dispensing service and regular NHS prescription dispensing by Post. Please call us on 01295 262 925 for more help and information. We can dispense your paper NHS prescriptions too - just pop them in the post to us. Note:We may ask you provide proof of exemption (non-age related) as part of our NHS contractual requirements for example a photo of medical exemption card, details of Pre-payment card expiry dates etc.

We also offer New Medicines Service (NMS) by phone/post/email. Please see our NHS Practice leaflet here

Stuart Gale

Pharmacist and Owner of the Frost Pharmacy Group and Superintendent Pharmacist of Oxford Online Pharmacy

Stuart Gale is Chief Pharmacist, Owner and Manager of the Frost Pharmacy Group (www.frostspharmacy.co.uk ) and Oxford Online Pharmacy (www.oxfordonlinepharmacy.co.uk ).

Established in 1925 by John Frost, Stuart Gale’s grandfather, the business has continued to develop and grow, with Oxford Online Pharmacy now recognised as one of the UK’s leading online pharmacies, providing professional online doctor services.

Stuart began working for the family business from a young age, stacking shelves and washing out medicine bottles for his grandfather after school and at weekends. Historically, it was standard practice for pharmacists to make a lot of their own medicines and potions and Stuart remembers his grandfather mixing up cough mixture (as late as 1985) and dye which fashion conscious female customers would paint down their legs to look like stocking seams.

Having graduated with a degree in Pharmacy from Manchester University, Stuart took a position at a Boots in London, where he worked for three years. He then took on a role as pharmacist within the family business, gradually becoming more involved.

The emergence of online pharmacies has evoked a major change in the world of dispensing pharmaceuticals - prescriptions can now be sent electronically and text messages and apps are used to remind patients to take their medication - and Stuart is committed to ensuring Oxford Online Pharmacy is at the forefront of developments in online dispensing.

Stuart’s vision is to combine the original values instilled by his grandfather of quality, old-fashioned customer service, expert advice and determination to help, with the convenience and discretion of the internet, to ensure every patient gets the best possible user experience safe in the knowledge that they are dealing with a trusted source.

For further information or to interview Stuart please contact: Aby Hawker e: abyhawker@falconpr.co.uk

Robert Bradshaw

Pharmacist Manager Oxford Online Pharmacy

Inline image 1 Robert Bradshaw (GPhC: 2036118), graduated from the University of Manchester in 1988 and completed his pre-registration year in South Warwickshire NHS Trust, qualifying as a pharmacist in July 1989. After joining Lloyds Chemists as a Relief Manager he held a variety of NHS community pharmacist roles over the next 16 years including Pharmacist Manager and District Manager before moving to Lloydspharmacy Superintendent’s Department as a Professional Standards & Clinical Governance Pharmacist in 2005.

In 2012 he started work with Frosts Pharmacy Ltd. He has since established Walk-In-Travel-Clinics (link here) in our three NHS community Pharmacies. He has also been Superintendent Pharmacist of Frosts Pharmacy Ltd since May 2017.

“I am passionate about community pharmacy and delivering the best possible service to our customers, whether online, in our pharmacy stores or Walk-In-Travel Clinics. I am also a great believer in the NHS and support over 200 pharmacy contractors through my role as Chairman of Thames Valley LPC in Oxfordshire and Berkshire. When not at work I enjoy music, crosswords and following the mixed fortunes of Aston Villa FC.”