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Accessibility Statement

Thank you for using our online platform at www.oxfordonlinepharmacy.co.uk (the ‘Site’). Unless otherwise indicated, all definitions used in the Service Terms & Purchase Terms shall apply to this Accessibility Statement (‘Statement’).

FROSTS (ONLINE) LTD trading as OXFORD ONLINE PHARMACY is a company registered in England and Wales under company number 11232746, whose registered address is at Apollo Business Park, Unit 7, Ironstone Lane, Wroxton, OX15 6AY, United Kingdom, hereinafter referred to as ‘OOP’ or ‘We’ have created this Statement in order to demonstrate our commitment to making the access and use of this Site and the Services accessible to all. In this Statement, references to ‘You’ and ‘Your’ are references to the registered Customer or a non-registered Visitor.

These terms incorporate our Website Terms of Use, Privacy Statement, Customer Complaints Policy, Cookie Policy, Health & Safety Warning, Service Terms & Purchase Terms and Website Information Disclaimer by this reference (collectively called the ‘Contract’) and shall apply to any contract between OOP and You.

Frosts (Online) Ltd - General Pharmaceutical Council (GPhC) Registration no: 9010442 with a registered premises address at Apollo Office Park, unit 7, Ironstone Lane, Wroxton, Banbury, Oxfordshire, OX15 6AY.

Superintendent Pharmacist Stuart Gale  – General Pharmaceutical Council (GPhC) Registration No: 2039889

1. YOUR ACCEPTANCE OF THE STATEMENT

This Statement governs Your access to our Site and our Services. By using the Services, You accept this Statement in full. You should read the Statement carefully and ensure that You understand it. We operate a policy of continuous improvement to the content and accessibility of this Site and during its’ development, our aim was to make the Site and its’ content as inclusive as possible. Therefore, please contact us if You have any difficulty accessing any of the information it contains or if You have any suggestion as to how We might improve its’ accessibility.

Initial queries about the Site should be sent to [email protected]

We reserve the right to modify this Statement at any time without notice by posting the changes on this page.

2. ACCESSIBILITY

If You have difficulty using this Site, You can send us an email about the Services that We offer. If You would like information and advice You can e-mail us by clicking here. Please include name, email address and telephone number if you would like a response.] and a full description of Your query.

We believe the web should work for everyone whatever their hardware, software, language, culture, location, or physical or mental ability. To help us to achieve these aims, we strive to adhere to the World Wide Web Consortium’s (W3C) accessibility standards, namely:

1. Web Content Accessibility Guidelines (WCAG) 2.0.: These are guidelines for making Web content more accessible to people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these.
2. Accessible Rich Internet Applications (WAI-ARIA): These guidelines relate to allowing Assistive Technologies to make appropriate transformations of rich applications and content. WAI ARIA should be followed when using design elements or features such as movement, Flash and multimedia, keyboard access, images and colour. We strive to conform to other technical aspects of accessibility, e.g. Semantic Mark-up, CSS, Javascript, XHTML, games and keyboard access.

3. USING WEB TECHNOLOGIES

If You have a visual impairment or dyslexia, You may find making changes to Your web browser settings help You use this Site. You can change the options in Your browser to adjust the size of the text, the colour of the text and the colour of the background. If You are using the latest version of Internet Explorer, You will be able to override the colour scheme of this and many other websites.

4. FILLING IN FORMS

When filling in any online form, We would recommend the following:

• read all of the form carefully before attempting to fill it in;
• when You do fill the form in You may find it more useful to turn Virtual PC Cursor off if You are using one of the latest versions of screen reader JAWS;
• once You have filled the form in, turn Virtual PC Cursor back on and check what You have entered and then submit the form.

5. CHANGING BROWSER SETTINGS

To set Internet Explorer to ignore the colours and fonts used in websites:

• go to the 'Tools' menu and choose 'Internet Options';
• click on the 'Accessibility' button, then tick the 'ignore colours', 'ignore font styles' and 'ignore font sizes' boxes and click OK to apply the settings;
• to change just the size of text go to 'View - text size' and choose the setting You are most comfortable with (largest, larger, medium, smaller, smallest).

You may also find it useful to change the default colours and fonts used on Your computer. The procedure for doing this is different for different versions of Windows and other operating systems. You should therefore consult Your Computer’s Help facility for instructions on doing this.

Further information is available from AbilityNet's 'My computer my way' website - click here.

HELPFUL CONTACTS

AbilityNet
AbilityNet provides free information and advice, individual assessment of technology needs, the supply of assistive technology with free support, a programme of awareness education, and consultancy for employers on system and workstation adaptations.

Royal National Institute for the Blind (RNIB)
Charity offering general information, advice and guidance for people with sight problems.

Royal National Institute for the Deaf (RNID)
Charity representing deaf and hard of hearing people.

SCOPE
Scope runs a wide range of services for people with cerebral palsy, their families and carers.

British Dyslexia Association
Aims to influence government and other institutions to promote a dyslexia friendly society.

We keep our Statement under regular review. This Statement was last updated on 9th June 2017.