The key points:
- Our online consultation starts with a short health questionnaire that takes just 5-10 minutes and covers your health, hair loss history, and treatment goals.
- No photos or blood tests required.
- Every case is reviewed by one of our caring, qualified UK doctors, not an automated system or algorithm.
- The process is completely private and confidential.
Losing your hair is frightening and can often knock your confidence. Making that first step toward treatment can be hard, especially when it comes to deciding which one to choose.
But once you have, what’s the next step toward getting treatment? Will it involve sending awkward photos? Will the questions be invasive? Will you have to get blood taken?
Our consultation process is designed to be as straightforward, discreet, and comfortable as possible. So what do our consultations look like?
What questions do we ask?
Our consultation starts with a simple hair loss questionnaire to get an understanding of your general health, symptoms, and medical history. We only ask questions that are important to finding the best treatment option for you. These questions focus on four main areas:
Your general health
We need to understand your overall health picture. Certain hair loss treatments can negatively interact with certain medications or medical conditions, so we'll need to know of any health issues you have, medications you're taking, and your family medical history. This isn't about being nosy, it's about keeping you safe with the most suitable treatment.
Your symptoms
Understanding how your hair loss has progressed helps our doctors decide the most appropriate treatment approach. We'll ask when you first noticed changes, how the pattern has developed, and whether you've tried any treatments before. This information helps distinguish between different types of hair loss and the treatment choices.
Current treatments and lifestyle
If you're already using hair products, supplements, or other treatments, we need to know. Like with other medications, some combinations of hair loss treatments can cause interactions or side effects. We'll also ask about factors like stress levels, diet changes, or recent illness, as these can all impact hair health.
Your treatment goals
Everyone's expectations are different. Some people want to prevent further loss, others hope to regrow hair, and some are looking for a gradual but sustained improvement. Understanding your goals helps our doctors find the most suitable option and set realistic expectations.
Do you need photos or blood tests?
Some hair loss consultations require you to submit photos or have blood tests. Understandably, some people who take photos of their hair loss can feel exposed and vulnerable. This is often enough of a barrier to stop the consultation process.
Our approach is different.
Our experienced clinical team can assess your suitability for treatment based on your detailed responses about your hair loss pattern and progression.
Similarly, while some consultations need blood tests, our assessment process is designed around the specific treatments we offer and the medical guidelines that govern them.
For the vast majority of cases, blood tests aren't necessary for safe prescribing of hair loss treatments.
Who reviews your information?
Your consultation is reviewed only by our independent clinical team of qualified UK doctors and pharmacists with experience in hair loss treatment. No one else has access to your personal information, and all data is stored securely in line with UK medical data protection standards.
Your information is never shared with third parties, and all communication happens through secure, private channels. When we contact you, it's always discreetly through your secure account or private email.
What are our prescribers looking for?
Every consultation is reviewed by our team of qualified, UK-registered doctors who specialise in online prescribing. They're looking for several key things:
- Safety: Our doctors will always check whether you have any medical conditions or take medications that would make hair loss treatment unsuitable. They also consider factors like age, blood pressure, and heart health.
- Treatment Suitability: Even if you choose a certain treatment, you may not be suitable for it, and that's perfectly normal. Our doctors assess whether your type of hair loss is likely to respond to the available treatments. They consider factors like the pattern of loss, how long it's been progressing, and your age.
- Realistic Expectations: Our clinical team wants to make sure you’ve realistic expectations about what treatment can achieve. They look for signs that you understand how the treatment works, how long it may take to see results, and the importance of consistent use
- Individual Circumstances: Every person is unique. Our doctors consider your lifestyle, other health priorities, and treatment preferences to make personalised recommendations.
This is why filling out our consultation as detailed and accurately as possible will help our doctors find the most suitable treatment for you.
What happens if you're approved for treatment?
If our doctors determine that treatment is suitable for you, we'll send you a private message explaining the recommendation and next steps. This includes information about how the treatment works, what to expect, and how to use it safely.
Your treatment is then prepared by our UK-registered pharmacy and dispatched in discreet, unmarked packaging. We also provide ongoing support, so you can contact our team with any questions or concerns as you start your treatment journey.
What if you're not eligible?
Unfortunately, not everyone will be suitable for hair loss treatment. We'll explain why you’re not eligible and suggest alternative options where appropriate. This might include recommending you speak with your GP about other approaches or waiting until circumstances change.
Remember, being declined for treatment isn't a personal judgement; it's our clinical team acting in your best interests and following guidelines designed to keep you safe.
Taking the next step
As you can see, our consultation process is designed to be as comfortable and straightforward while maintaining the highest clinical standards. There are no surprise requirements, no embarrassing photo uploads, and no invasive questions; just a thorough, professional assessment by qualified doctors who understand exactly what you're going through.
The consultation takes just a few minutes to complete, and you'll hear back from our clinical team within a few working days. Whether you're approved for treatment or not, you'll have clarity about your options and next steps.
Once treatment begins, you can still message us any time with questions or concerns – our team is here to support you.