If your query is about the recent Mounjaro price change announcements, please read our dedicated information page about this before contacting us. See here.
Thinking about switching from Mounjaro to Wegovy?
Explore HowA message from our clinical team
We’re working hard to service the unprecedented demand for our treatments at this current time. Our team is committed to providing the safest clinical care for you at all times and this is our number one priority. This may mean it’ll take up to 48 hours to review your orders at this time. If we need more information, our dedicated customer service team will email you directly from help@oxfordop.co.uk. Thank you.
How can I get help?
You might be able to find the answer you need yourself. Make sure to explore the following options before getting in touch with us.
Access your online account
Information about your current treatment or order history will be securely stored in your Oxford Online Pharmacy account. Log in and take a look!
Explore our website
Our website contains lots of useful information about treatments, how our service works and insightful guides, all created by our clinical experts.
Email our team
If you’re unable to find the information you need, please email our customer service team who will review, triage and reply to emails on a priority basis.
Before you email, make sure to include as much helpful information as you can:
- Your order number
- Alternative contact details
- A brief outline of your query
Email us at help@oxfordop.co.uk
Our customer service team is available Monday to Friday, 9am - 5pm (excluding bank holidays).
If you require immediate medical assistance, please dial 999 and ask for an ambulance or go to your local A&E department.